Information we collect
- Name, organisation, telephone number, email address and preferred contact method
- Property suburb, town or service location
- The requested service, appliance information and enquiry details
- Up to 10 property photographs, one walkthrough video and an optional existing CoC
- Inspection assignments, findings, supporting evidence and compliance references
- Quotation, invoice, payment status and communication history
Why we use it
We process this information to understand the requested LPG work, prepare or refine a quotation, contact the customer, schedule work, assess safety and compliance information, maintain business records and respond to disputes or legal obligations. Consent to store uploaded files is collected at submission.
Security and access
Uploaded files are stored in private object storage and are not public website assets. The owner dashboard has central administrative access. An authorised practitioner can access only inspections assigned to that practitioner’s verified sign-in email. A customer portal displays only records connected to the customer’s signed-in email, and inspection files are visible there only after the office marks them for customer sharing. Customers and practitioners should avoid uploading identity documents, images of people or unrelated private information.
Sharing, retention and cross-border service
Information may be shared with authorised staff, service providers needed to operate the website, or appropriately registered practitioners involved in the requested work. It is not sold. Records are retained only for as long as reasonably needed for the enquiry, contractual, certification, safety and legal recordkeeping purposes, after which they should be securely deleted or anonymised.
Your choices and rights
You may ask for access to, correction of or deletion of information where the law permits, withdraw consent for optional processing, or object to processing. Contact s1.group@outlook.com or 079 245 0880 and quote the enquiry reference. Complaints may be directed to South Africa’s Information Regulator.
- Information Regulator guidance: https://inforegulator.org.za/guidance-notes/
- Information Officer contact: s1.group@outlook.com
Children and school enquiries
Do not upload learner photographs, identity documents, medical information or other learner records. A responsible adult acting for the school must submit the enquiry and supervise any site visit.
Need help with an LPG project?
Submit the project details and visual information for a preliminary assessment.
Start a secure enquiry