Your information is used for a clear, controlled purpose.

Website statistics

Optional visitor statistics are currently disabled. The website no longer sends page visits, approximate location or browser-session statistics. Previously collected records were limited to visitors who opted in and excluded IP addresses, exact coordinates and account identities. Contact the privacy team with questions about previously collected information.

Careers and installer applications

Installer applications collect contact details, service areas, registration references and experience for administrator verification. These details remain private to Central Admin. Approval does not automatically grant portal access or allocate work. Vacancy applications are submitted by email to the office. Contact the privacy team to request correction or deletion of recruitment data. Recruitment records are retained while the application or installer relationship remains active, and reviewed for deletion when no longer needed.

Information we collect

• Account and contact details: name, organisation, telephone number, registered email address and account role
• Property address, suburb, town, allocated project, school, estate, site or installation
• Authentication, email-verification, session-security and account-access records
• Live-chat messages, support subject and conversation status
• Requested service, appliance information, job cards, inspection assignments, findings and compliance references
• Property photographs, walkthrough video, inspection evidence, reports and an optional existing CoC
• Quotation, invoice, payment status, service-reminder and communication history
• Push-notification subscription and basic browser or device information needed to deliver app alerts

Why we use it

We use this information to create and secure accounts; provide customer support; allocate authorised projects and jobs; assess LPG work; prepare quotations; deliver installation, inspection and maintenance services; maintain the Smart Gas Passport history; issue documents; send requested security and service notifications; prevent misuse; and meet contractual, safety, tax and legal obligations.

App permissions

The Client App may ask for notification permission for service and account alerts. The Field App may ask for camera, photo, video or file access when a practitioner scans an SGP QR code or attaches inspection evidence. These permissions are requested only when the related feature is used and may be disabled in the device settings. The apps do not request contacts, SMS, call logs or background location.

Security and controlled access

Data is encrypted in transit. Uploaded files are stored in private object storage rather than as public website assets. Central Admin controls allocations. A verified practitioner sees only assigned jobs, while a customer sees only the projects, sites and SGP records granted to that account. Customer-facing evidence appears only after office release. Do not upload identity documents, images of people or unrelated private information.

Service providers and international processing

We use contracted infrastructure and delivery providers to operate the platform, host protected data, send transactional email and deliver optional notifications. This can include cloud hosting, Resend email delivery and Meta/WhatsApp where that channel is chosen. Providers process information only to deliver the relevant service. Smart 1 does not sell personal information or use it for third-party advertising.

Retention

Account information is kept while the account is active and for the period reasonably needed to complete a verified deletion request. Chat, enquiry, inspection, certification, safety, quotation, invoice and payment records are kept only for applicable support, contractual, tax, certification, safety and legal periods, then securely deleted or anonymised. A deletion request does not require Smart 1 to destroy a record that lawfully must be retained, but optional profile and access data will be removed or anonymised where possible.

Your choices, deletion and rights

You may request access, correction, objection, restriction or deletion where the law permits and may withdraw optional notification consent. Client and practitioner users can start a verified account-deletion request from inside the app or at https://s1connect.co.za/account-deletion. The request uses a one-hour email confirmation link and is reviewed by the privacy team.

• Account deletion: https://s1connect.co.za/account-deletion
• Security and privacy contact: security@s1connect.co.za
• Telephone: 079 245 0880
• South African Information Regulator: https://inforegulator.org.za/

Children and school projects

The apps are business and property-safety tools intended for adults. Do not create an account for a child or upload learner photographs, identity documents, medical information or other learner records. A responsible adult acting for the school must submit and supervise a school project.